Business & Administration

Level 2 Intermediate Apprenticeship

Administration is an integral function of most businesses. There are many specific skills that are needed to maintain an administration function within a business. An effective administration team contributes extensively to an efficient business. An apprenticeship in Business & Administration helps to develop a skilled and efficient workforce.


iCQ Level 2 Diploma

Course Summary:

This apprenticeship will develop the skills, knowledge and understanding required to work in an administration environment across all sectors. Administrators need a broad range of skills to work efficiently and to help increase productivity. This apprenticeship will provide these skills.


Suitable For:

This apprenticeship is suitable for those commencing employment within their first administration role, or those within an administration role looking to develop their skills.


Programme Structure:

•Level 2 Diploma in Business Administration

•Personal learning and thinking skills

•Functional Skills Level 1 in Maths, English and ICT

•Employee rights and responsibilities


Course Content Includes:

•Communicating in a business environment

•Managing personal performance and development

•Developing working relationships with colleagues

•Principles of providing administrative services

•Principles of business document production and information management

•Understanding employer organisations



This apprenticeship is delivered directly into the workplace by way of teaching, support and assessment.


Entry Requirements:

Entrants must achieve Level 1 Functional Skills in English, Maths and ICT. Apprentices need to be employed for a minimum of 30 hours a week with a contract of employment.



Apprentices who successfully complete the intermediate apprenticeship can expect to progress within their chosen industry. This could include progression on to the advanced apprenticeship in Business & Administration.


Minimum of 12 months

Awarding Body:

I Can Qualify (iCQ)